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We aim to respond to all enquiries within 2 hours during business hours (9am-6pm, Monday-Friday). For urgent matters marked as 'Emergency', we respond within 30 minutes and offer same-day consultations.

Yes, absolutely. Our initial consultation is completely free with no hidden charges or obligations. We'll assess your situation, explain your options, and provide initial guidance at no cost to you.

For emergency situations, we provide out-of-hours support. Call our emergency line and leave a message - we monitor this regularly and will call you back as soon as possible, often within a few hours.

Having your latest financial statements, cash flow position, creditor list, and details of any immediate pressures will help us provide better initial advice. However, don't delay contacting us if you don't have everything ready.

Yes, we offer consultations via phone, video call (Zoom, Teams), or in-person meetings. We can accommodate your preference and what works best for your situation and location.

Absolutely. We maintain strict confidentiality and are bound by professional standards. Your business information will never be shared without your explicit consent, and we can sign additional confidentiality agreements if required.