What are the early warning signs that my business needs help?

Key warning signs include declining cash flow, increasing debt levels, difficulty paying suppliers or HMRC, relying heavily on overdrafts, losing key customers or staff, and receiving legal threats like statutory demands or winding up petitions.

How can you help protect my personal assets as a company director?

We provide comprehensive director protection including defense against misfeasance claims, personal liability assessments, asset protection strategies, and guidance on director duties during financial distress.

What's the difference between a CVA and Administration?

A Company Voluntary Arrangement (CVA) allows your business to continue trading while paying creditors reduced amounts over time. Administration provides stronger legal protection but involves an administrator taking control.

Privacy Policy of Tenable Business Support - Ensuring Your Data Protection

1. Introduction

Tenable Business Support ("we," "our," or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

We are the data controller for the personal data we process about you. This means we are responsible for deciding how and why your personal data is processed.

UK GDPR Compliance

This Privacy Policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We collect different types of information depending on how you interact with our services:

Personal Information You Provide

• Name and contact details (email, phone, address)
• Business information (company name, role, industry)
• Financial information (when relevant to our services)
• Communication preferences
• Information in correspondence with us

Information Automatically Collected

• IP address and location data
• Browser type and version
• Device information
• Website usage data (pages visited, time spent)
• Cookies and similar technologies

Information from Third Parties

• Publicly available business information
• Information from professional networks
• Referral information from partners
• Credit reference agency data (where applicable)

3. How We Use Your Information

We process your personal data for the following purposes, based on the legal grounds outlined:

Service Provision

Legal Basis: Contract performance and legitimate interests

• Providing business recovery and financial restructuring services
• Communicating about your case or consultation
• Processing payments and managing accounts
• Providing customer support

Marketing and Communications

Legal Basis: Consent and legitimate interests

• Sending newsletters and business insights
• Informing you about relevant services
• Inviting you to events or webinars
• Market research and surveys

Legal and Regulatory Compliance

Legal Basis: Legal obligation

• Meeting regulatory requirements
• Anti-money laundering checks
• Record keeping obligations
• Responding to legal requests

4. Cookies and Similar Technologies

We use cookies and similar technologies to enhance your experience on our website. For detailed information about our cookie usage, please see our Cookie Policy.

Essential

Required for website functionality

Analytics

Help us improve our website

Functional

Remember your preferences

You can manage your cookie preferences at any time by clicking the "Cookie Preferences" link in our website footer.

5. How We Share Your Information

We may share your personal data in the following circumstances:

Service Providers

Trusted third parties who help us provide our services (IT support, payment processors, professional advisors)

Legal Requirements

When required by law, court order, or regulatory authority

Business Partners

With your consent, to provide joint services or referrals

Business Transfers

In the event of a merger, acquisition, or sale of business assets

We never sell your personal data to third parties for marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

Technical Measures

• SSL/TLS encryption
• Secure data storage
• Regular security updates
• Access controls and authentication

Organizational Measures

• Staff training on data protection
• Data processing agreements
• Regular security assessments
• Incident response procedures

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including:

Client Records:

7 years after service completion (regulatory requirement)

Marketing Data:

Until you withdraw consent or 3 years of inactivity

Website Analytics:

26 months from collection

Enquiry Data:

2 years if no service engagement

8. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

Right to Access

Request a copy of your personal data we hold

Right to Rectification

Correct inaccurate or incomplete data

Right to Erasure

Request deletion of your personal data

Right to Restrict

Limit how we process your data

Right to Portability

Receive your data in a portable format

Right to Object

Object to processing for marketing purposes

How to Exercise Your Rights

To exercise any of these rights, please contact us using the details in Section 11. We will respond within one month of receiving your request.

9. International Data Transfers

We primarily process your data within the UK. However, some of our service providers may be located outside the UK. When we transfer data internationally, we ensure appropriate safeguards are in place:

Adequacy decisions by the UK government
Standard contractual clauses
Binding corporate rules
Your explicit consent

10. Complaints

If you have concerns about how we handle your personal data, please contact us first. We will investigate and respond to your complaint promptly.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection authority:

Information Commissioner's Office
Website: ico.org.uk
Phone: 0303 123 1113
Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

Data Protection Officer:

[email protected]

General Enquiries:

[email protected]

Phone:

0800 123 4567

Post:

Tenable Business Support
[Your Business Address]
United Kingdom

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

Email notification to registered users
Prominent notice on our website
Updating the "Last Updated" date above